Operations Manager – 29707
Madrid
To lead and drive operational excellence across the European subsidiaries and branches by providing advanced analytical expertise, operational governance, and cross-functional leadership.
Operations Manager – 29707
To lead and drive operational excellence across the European subsidiaries and branches by providing advanced analytical expertise, operational governance, and cross-functional leadership.
Ref: 29707
- Location: Madrid
- Category: Operations
- Type: Permanent
Overview
Key Duties (Including but not limited to):
- Act as the primary point of contact for cross-functional issues involving Third parties, IT, Risk & Compliance.
- Coordinate problem solving sessions (e.g., incident reviews, operational issue triage, process re design meetings).
- Lead structured vendor management, including contract reviews, performance evaluation against SLAs/KPIs, and improvement action tracking
- Maintain strong escalation pathways, ensuring issues are raised early, resolutions are prioritised, and relevant stakeholders kept informed.
Experience required:
- Strong understanding of insurance operations, ideally in commercial lines (underwriting, claims, bordereaux, finance).
- Experience in operational risk, governance frameworks, and regulatory requirements (IDD, DORA, Solvency II operational requirements).
- Experience with process improvement methodologies; certifications are a plus.