GLOBAL HEAD OF CYBER CLAIMS | 30233

The role´s purpose is to operate as the Global Head of Cyber Claims supporting all Operating Entities in the management of complex cyber losses.

Ref: 30233

Key responsibilities including however, not limited to the following:

Technical & Operational Management of all Cyber claims, providing leadership and strategic direction to ensure effective claims management and alignment with the overall Cyber strategy
Steer and continue to build an internal and external network of experts and adjusters to support reported losses effectively, ensuring the right capabilities and expertise are available to meet current and emerging Cyber claims needs
Monitor, report and escalate developments of all claims topics within the portfolio under management, plus qualitative topics incl. legal & regulatory trends, and translate these developments into strategic recommendations and priorities for Cyber claims management
Develop the Cyber Claims community, managing performance and capacity, identifying talent and fostering a culture of accountability, collaboration, innovation, and continuous learning
Drive the responsible adoption of AI and emerging technologies within Cyber Claims, identifying opportunities to improve claims handling, analysis, efficiency and decision-making while ensuring appropriate governance and human oversight

Law Degree or similar, Cyber security or technology-related certifications are a strong plus (e.g., CISM, CISSP, or similar), Fellow / Ordinary Member of (Re)Insurance professional and / or market organisation(s) desirable

Minimum 5 to 7 years of experience in insurance or reinsurance claims handling incl. portfolio level analytics output, with a strong focus on cyber liability / technology E&O / professional liability lines and familiarity with global insurance programmes, including experience in a senior, leadership or strategic claims role
Demonstrable experience overseeing delegated authority / MGA relationships incl. review planning and execution
Strong understanding of coverage and liability theories impacting cyber risk exposures, including ransomware, data breaches, business interruption, privacy liability, and technology errors & omissions
Understanding of regulatory frameworks relevant to cyber insurance (e.g., GDPR, NIS2, state privacy laws)
Demonstrated leadership and people management capabilities, including setting direction and priorities, developing and coaching team members, managing performance and building a collaborative, high-performing team environment.